Terms of service

Last updated 27 September 2026.

These terms are between you and Neurotech Company Limited, SkyCity Mall, 9th Floor, Dar es Salaam, Tanzania ("Neurotech", "we"), and govern the use of Ghala CRM at crm.ghala.io. By opening a workspace or accepting an invitation to one, you agree to them on your own behalf and, where you act for a business, on its behalf.

The service

Ghala CRM brings a business's customer conversations from the channels it connects (WhatsApp through Ghala, Instagram and Messenger through Meta, email through Gmail, calls through SemaCall, chatbot conversations through Sarufi, its own systems through the ingestion API and the support portal) into one workspace, where its team answers and tracks the work as cases.

Accounts and workspaces

You sign in through Neurotech Accounts. A workspace has an owner, who is responsible for who is invited into it, what role each person holds, which channels it connects and how it is used. Keep your sign-in to yourself, and tell us at hello@ghala.io if you think it has been used by someone else.

Your data

The conversations, customer records, cases and notes in a workspace belong to the business that owns it. You give us the right to store, process and transmit them only as needed to run the service, as the privacy policy describes. You are responsible for having the right to bring that data in: for collecting your customers' contact details lawfully, for telling them you use a tool like this where the law requires it, and for honouring their requests to stop being contacted.

Connected services

Connecting a channel means agreeing to that provider's terms as well: Meta's for Instagram and Messenger, Google's for Gmail, and those of Ghala, SemaCall and Sarufi. Each provider may limit, suspend or change what its channel allows, and we pass those limits through rather than around them. For example, Meta closes a conversation seven days after the customer's last message and WhatsApp needs an approved template outside a 24-hour window; the CRM refuses what the provider would refuse.

Acceptable use

Do not use Ghala CRM to send unsolicited messages, to contact people who have asked not to be contacted, to send anything unlawful, deceptive or harmful, to break a connected provider's policies, or to gain access to data that is not yours. Do not probe, overload or interfere with the service. We may suspend a workspace that does, with notice where we can give it.

AI assistance

A workspace may turn on AI assistance, which drafts replies and summarises threads for a person to review. Drafts are suggestions: what is sent is what a person chooses to send, and the business is responsible for it.

Fees

Prices are shown on the site. Fees are billed as agreed with the business when the workspace is set up, and a workspace whose fees are unpaid may be suspended after notice.

Availability and warranty

We work to keep Ghala CRM available and its data safe, and we tell you when something goes wrong. The service is provided as it is. We do not promise that it will be uninterrupted or error-free, and we are not responsible for what a connected provider does with its channel. To the extent the law allows, our liability to you for any claim arising from the service is limited to the fees you paid us in the twelve months before the claim, and we are not liable for indirect loss such as lost profit or lost business.

Ending the service

You may close a workspace at any time by writing to hello@ghala.io. We export its data on request and delete it within 30 days of closing, as the privacy policy describes. We may end the service to a workspace on 30 days' notice, or sooner where these terms are broken.

Changes

We may change these terms. A material change is announced in the product at least 14 days before it takes effect, and continuing to use the service after that is acceptance of it.

Law

These terms are governed by the laws of the United Republic of Tanzania, and disputes are heard by its courts.

Contact

Neurotech Company Limited SkyCity Mall, 9th Floor, Dar es Salaam, Tanzania hello@ghala.io